The Technical Support FAQ contains information for many common issues
encountered with learning to use ICAN's ECS and are based on user feedback.
It should be used as the first step in the troubleshooting process. Browse
the list of support information and choose the entry that best resembles
your issue or question.
How does Data Execution
Prevention (DEP) affect ICAN software?
Data Execution Prevention (DEP) is a
security feature that has been implemented in Service Pack 2 of Windows XP.
DEP prevents the execution of code in certain memory areas to attempt to
protect the computer from malicious code.
If your ICAN software is dated
before July 2005, DEP will block the execution of our software. In order to
properly install older versions of ICAN software, please contact ICAN
Technical Support for further assistance. If your software was built after
July 2005, DEP support is included in our software. You will have to follow
the installation procedure to configure DEP during the install process. If
you have any problems or questions, please contact ICAN Technical Support.
When the ICAN Installation routine
has detected that your computer's Data Execution Prevention (DEP) settings
are incorrect, you will need to change the DEP settings on your computer.
Please follow these instructions to
change your computer’s DEP settings:
- Right click on My Computer
and select Properties.
- In the System Properties
window, select the Advanced tab.
- In the Performance
section, press the Settings button.
- In the Performance Options
window, select the Data Execution Prevention tab.
- Choose the Turn on DEP for
all programs and services except those I select radio button. (This
will allow ICAN software to be installed on your computer.)
- Press the Apply or Ok
button and close all open windows (including this message, by pressing
the Abort Installation button).
- Restart your computer and begin
the installation of ICAN software once again.
Windows XP Service Pack 2 turns on
the Windows Firewall by default. This blocks software from trying to
access the communication ports of your PC. When the Window’s Security Alert
message appears, press the Unblock button to allow ICAN’s software to
access your computer’s ports.
Some users have reported issues with
their PCMCIA HASP protection keys, specifically, how the protection key
responds to Screensaver/Hibernate/Standby. With your Screensaver/Monitor
powered off (timer), the PCMCIA device works fine and does not affect
performance. With Hibernate/Standby – the device does shut down, and is not
re-activated until the PCMCIA card is removed (then reattached) or your
computer is restarted. This means computers using ICAN software will have
to restart or remove (then reattach) the PCMCIA card before being able to
continue using any ICAN software.
The
solution is to have Hibernate and Standby deactivated in Power settings.
If your system has locked up, follow
these steps.
- Simultaneously press the
Ctrl-Alt and Delete keys. Choose Shut Down... Your
system will be shut down and you will need to Restart your
computer.
- If your computer does not shut
down, press the Reset button on the front of the computer.
- Once you have restarted your
computer, restart the ICAN software by double-clicking on the Desktop
icon.
If your computer persists to lock
up, please make as many notes as possible on what the system was doing at
the time and contact ICAN Tech Support. We need to know if there is a
series of specific events or conditions which can cause ICAN software to
consistently lock up or malfunction in any way so we can offer better
support to all of our customers.
When you attach a device to a
computer running windows 2000 or XP and restart the computer, the computer
will check for any removed or newly added hardware devices. During this
check, the computer looks at the serial ports to identify the attached
devices. An electronic device which outputs a baud rate of 9600 or greater
will usually be detected as a serial mouse. Such electronic devices include
Global Positioning Systems (GPS), radars, AIS transponders, etc.
- Allow computer to detect the
serial mouse.
- From the desktop, right click
on My Computer – Properties – Hardware – Device Manager.
- Find “Mice and other pointing
devices” and click the plus symbol to expand its contents.
- Right click on Serial Ball
Mouse and select Disable.
- Restart the computer.
Note:
You will have to repeat this procedure for all ports attached to an
electronic device (Transponders, GPS, etc.).
There is something wrong with the
connection between the GPS (or other positioning device) and the system.
Check through the series of steps described in Chapter 8 - Configuration
and Defaults - NMEA Devices. There will be a DGPS or GPS indication in the
top left of the chart/plotter window if either of these devices is active.
Another possibility is that you have incorrectly set the location of your
positioning antennae. The setting for this are located in the Vessel
Feature section found in the Configuration window (Main/Configure - select
the Vessel panel).
To ensure that no other windows have
been opened while in Night mode, press the ESC key. To reset
the Light Level to Day mode, select the D key on the
keyboard, the Light Level will switch to Day mode.
This is an indication that there is
no data feed coming from the heading sensor. (In the absence of heading
information, ICAN software points the vessel in the direction of the Course
over Ground). Check the connection between the heading sensor and the system
as described on Installation Card or in Chapter 8 - Configuration and
Defaults - NMEA Devices.
The heading device could be
outputting Magnetic instead of True Heading or simply could be
outputting heading incorrectly.
- Look at the attached Heading
Device (or its User Manual) to see if it outputs Magnetic or True
Heading. Ensure that the setting is set to True Heading.
- Many heading devices need to be
reset on Start-up as they don’t actually output True Heading
information, but rather changes in heading. For example, a gyro
repeater is attached to the system via a converter from analog voltage
output to NMEA sentences. The converter must be set to the vessel’s
heading at Start-up as the repeater will only send signals when there is
a change in heading, not an absolute heading number. If this
configuration (or one similar to it) is the case and the heading is
offset from reality, check the converter for this setup function.
- ICAN software allows for a
Manual Heading Offset to be applied to heading information from
within the software itself. Select Main from the Menu Bar and
then select Configure - Heading Offset tab and enter (or
delete) the number to offset the heading.
Ensure that the NMEA information is
being provided by one communication port (except for position information)
or from the data client. In the case that non-positional NMEA information
comes from two sources the system will flicker between the two
readings.
The system will display the Lat/long
of the vessel’s conning position. The position displayed on the GPS will
most likely be that of the GPS antenna. Select Main from the Menu
Bar and then Configure - Vessel Configuration to specify the
location of these two points on your vessel.
Various sensors, including D/GPS
receivers can be configured to transmit at different Baud Rates, ensure that
the Baud Rate in the software is configured the same as the Baud Rate on the
output port of the sensor device.
Note:
Ensure that there are no other devices using the same output port before
re-configuring the sensor for a different Baud Rate. Altering the Baud Rate
on a sensor device could cause problems with other devices using that feed.
You can reset Markers,
Events and Waypoints in the Waypoint library. Select Main
from the Menu Bar and then select Defaults to reset the respective Nav
Element. Edit the current number in the Start ID numbering at
section to the number that you want the next Nav Element to start at.
Setting this field back to 1 for example, will set the next Event Marker to
indicate Event 1.
Two settings to check for this
problem are:
- Select Main from the
Menu Bar and then select Communications - Configure Port.
Please ensure that VDO is selected as a communications string.
- Select AIS from the Menu
Bar and then select AIS Properties and the tab containing the
MMSI of your AIS transponder. Select the Primary checkbox next
to the vessel MMSI.
When you place the BSB V4 chart CD
in your CD-Rom drive, the Auto-Run program will automatically appear
giving you detailed instructions on how to register your charts. If this
does not appear, right click on the Start button and select
Explore. Click on the CD-ROM drive to open the contents of the BSB
chart CD. Double click on the file named REGISTER.EXE.
You can quickly complete the
registration by using the internet registration option. Alternately, you
can register your charts by telephone. You will be required to enter your
Product ID Number during the registration process so make sure you
have it on hand. The Product ID Number is printed on the bottom of
the card found inside your chart package.
ICAN ECS can Import and Export:
- InfoPanel & Vessel
Configuration - Uses a .REG file to save the registry keys that store
these settings. REG files are a Windows standard used by the
export/import feature of the Registry itself.
- Routes - RTE text file
containing one route per file. The first line contains the Route
information. Additional lines contain the waypoints. At present, the
Route Manager allows selection of multiple items but only exports the
last one selected. This import/export format needs to be changed to
CSV.
line1 -
route name, description
col1 - ID
col2 - segment
col3 - route number
col4 - alternate
col5 - waypoint name from wp_library
col6 - lat
col7 - lon
col8 - XTD
col9 - wp alert distance
col10 - rhumb line
col11 - tagged
col12 - wheel over distance
col13 - constant rate turn radius
col14 - SOG
col15 - LastTime
col16 - MaxTime
col17 - MinTime
col18 - AverageTimeTotal
col19 - NumberOfTimes
col20 - PrevID
col21 - NextID
- Waypoints - CSV text file containing one waypoint
per line.
col1 -
identifies the data as a waypoint
col2 - name
col3 - lat
col4 - lon
col5 - label range
col6 - label bearing
col7 - locked indicator
col8 - memo
- Nav Elements - CSV text file,
with one record per line. This mixes different Nav Elements types
together in the same file. Note that some Nav Elements are only
available in Aldebaran.
Marker
col1 -
identifies the data as a marker
col2 - name
col3 - lat
col4 - lon
col5 - shape type
col6 - colour
col7 - description
col8 - Creation scale
col9 - label range
col10 - label bearing
col11 - label visibility
col12 - memo
Clearing Line
col1 -
identifies the data as a clearing line
col2 - name
col3 - reference lat
col4 - reference lon
col5 - end lat
col6 - end lon
col7 - thickness
col8 - colour
col9 - desc
col10 - offset
Parallel Line
col1 -
identifies the data as an index line
col2 - name
col3 - position1 lat
col4 - position1 lon
col5 - position2 lat
col6 - position2 lon
col7 - thickness
col8 - colour
col9 - desc
col10 - separation
col11 - extension
Zone
col1 -
identifies the data as a Zone
col2 - name
col3 - Num points in polygon
col4 - alarm type
col5 - geometry
col6 - colour
col7 - hatch type
col8 - radius
col9 - description
Survey (Survey Module only)
SUR text file, containing
one record per file and one field per line. At present, this dialog allows
selection of multiple items but only exports one. Like routes, this
import/export format needs to be changed to CSV.
line 1 - Name
line 2 - Description
line 3 - label only (does not contain data)
line 4 - position 1 lat
line 5 - position 1 lon
line 6 - label only (does not contain data)
line 7 - direction of first turn
line 8 - label only (does not contain data)
line 9 - number of lines
line 10 - label only (does not contain data)
line 11 - initial course
line 12 - label only (does not contain data)
line 13 - track spacing
line 14 - label only (does not contain data)
line 15 - xtd
line 16 - label only (does not contain data)
line 17 - wp alert distance
line 18 - label only (does not contain data)
line 19 - line length
line 20 - label only (does not contain data)
line 21 - position 2 lat
line 22 - position 2 lon
Nav Aids
(Nav Aids Module only)
Name
ListOfLights
BuoyNo
Type
Area
ChartDatum
ChartNo
AdvertisedLat
AdvertisedLon
RecordedLat
RecordedLon
LastLat
LastLon
OPRAngle
OPRHeight
OPRWidth
SafeDropRadius
LightColour
LightExhibited
Location
ServicePeriod
BottomMooringLength
TopMooringType
BottomMooringType
TopMooringSize
BottomMooringSize
TopMooringLength
Shackles
ShackleSize
Swivels
AnchorType
AnchorWeight
CounterWeight
BulbChanger
BulbSize
BulbOperType
BulbType
FlasherChar
FogChar
FogDetector
FogFreq
FogType
ArcVisibility
RaconChar
RaconType
TopMark
YearEstablished
PrimaryPositioningData
SecondaryPositioningDataOne
SecondaryPositioningDataTwo
Depth
TideRange
Experimental
FogMonitored
InWater
RaconAvail
RadarReflector
Date
PrimaryPositioningMethod
SecondaryPositioningMethodOne
SecondaryPositioningMethodTwo
BuoyFunction
ServicePeriod
Bell
Whistle
BottomType
SignalDetector
BeginMonth
BeginDay
EndMonth
EndDay
Advertised
Moved
ShowLastPosition
Notes
RiverName
RiverMile
Services
(Nav Aids Module only)
ListOfLights
BuoyNo
Check
DeIce
Lift
MooringCheck
Paint
Place
Replace
Reposition
VerifyPosition
ReasonForService
AdvertisedPositionDepth
AdvertisedPositionLat
AdvertisedPositionLon
RecordedPositionDepth
RecordedPositionLat
RecordedPositionLon
ProgramNo
ChartScale
ChartTitle
ChartType
DGPSAlert
PDOP
DGSPStationID
HDOP
NumSattelites
SatteliteIDs
SignalStrength
SNR
AgeOfCorrections
ChartDatum
ChartNo
CommandingOfficer
ObservingOfficer
Vessel
Remarks
MooringLength
MooringSize
PositionConfirmedBy
PositioningData
ServiceTime
AnchorCheck
BatteriesCheck
BellAndStrikersCheck
BulbChangerCheck
BulbsCheck
BuoyNumbersCheck
FlasherCheck
LanternCheck
LensCheck
MooringCheck
PhotocellCheck
RaconCheck
RadarReflectorCheck
ReflectiveBandCheck
SolarEquipCheck
TopMarkCheck
VoltageUnderLoadCheck
WiringCheck
This list varies depending on the
current scale of the view in the active Chart Plotter Window. Depending on
the values selected in Chart - Auto-loading - Chart Scales, this list will
contain all the charts currently covering the area in the Chart Plotter
Window.
The system’s Chart Paths are
set incorrectly. Select Chart from the Menu Bar and then select Chart
Paths. Navigate each data format’s path to the correct storage location of
the chart files on your computer.
Why are there missing (or no) chart titles listed in the Chart Coverage
InfoBox?
There are two possible causes of
this problem:
- The chart is newly released and
has not yet been added to Chart List (Chart Names.txt).
- The chart has been Withdrawn,
Deleted, Rejected or Archived for Deletion.
You should contact ICAN Technical
Support to find out which issue is affecting you.
Note:
Ensure that your Chart Names.txt file is as new as (or newer) than
the one on the ICANmarine.com Downloads page.
Why did some of my S57 updates not
install?
There is an Update Log created
whenever chart updates are applied. This log contains a complete list of
charts and updates which were applied successfully and those which were not
successful. If the update was unsuccessful, the reason will be listed in
the update log.
The Update Log can be found in the
System Files folder of your ICAN software folder under the following path C:\Program Files\ICAN\.
Why does only one chart load at a time or why
does a certain format load before the other?
Select Chart from the Menu Bar and
then select Auto Loading. On the Chart Loading Order tab
change the option from Auto loading Single Chart to Auto loading
Multiple Charts for each chart format you are using.
Charts are also loaded in the Chart
Plotter Window based on the order that the chart formats are listed in the
list box. Ensure that the chart format that you want to load first is at
the top of the list.
What hotkeys have
been implemented in your ECS products?
“+” or “=“
Zoom In
“-”
Zoom Out
“C”
Scroll through Light Level Configurations
“D”
Day Light Level
“E”
Event
“F”
Full Screen On/Off
“M”
Toggle Variable Range Markers On / Off
“N”
Night Light Level
“U”
Dusk Light Level
Ctrl
“O” Overlays Window
Ctrl
“R” Reverse Line
Ctrl
TAB Scroll through Chart Plotter
Windows
Shift (Arrow Key Up)
Expand Variable Range Markers
Shift (Arrow Key Down)
Collapse Variable Range Markers
Shift
“A” Acknowledge Alarms
Shift
“M” Man Overboard
Shift
“S” Silence Alarms
Shift
“P” Print Screen
F1
Help Topics
F2
Pan Cursor
F3
Query Cursor
F4
Point Selection Cursor
F5
Navigation Mode
F6
Information Mode
F7
InfoPanel On/Off
F8
Status Bar On/Off
F9
Toggles Between Chart Rotations
F10
Light Level Manager
F11
Clear Messages
HOME
Center on Vessel
Num Pad UP
Scroll Chart Plotter Window Up
Num Pad UP
Route Edit Previous Waypoint - Route Edit open only
Num Pad DOWN
Route Edit Next Waypoint - Route Edit open only
Num Pad LEFT
Scroll Chart Plotter Window Left
Num Pad RIGHT
Scroll Chart Plotter Window Right
Num Pad DOWN
Scroll Chart Plotter Window Down
